[vc_row][vc_column][vc_custom_heading text=”Support request” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]Send a request to SERVICE by filling out the form below and our technicians will respond as soon as possible.
Please specify in the subject line the name of the product/service, accompanied by its serial number, for which you require assistance and describe in detail the problem encountered.[/vc_column_text][vc_empty_space height=”30px”]

[/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50″][vc_separator align=”align_left” el_width=”50″][vc_empty_space height=”50″][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1583324078417{background-color: #333333 !important;}”][vc_custom_heading text=”TERMS OF ASSISTANCE for PRODUCTS or SERVICES of SINAPSI” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”35px”][vc_column_text]TECHNICAL ASSISTANCE BY TELEPHONE
The free telephone assistance service, valid for products under warranty, is available from Monday to Friday in the afternoon from 14:30 to 17:30.
For products out of warranty, please fill in the form above.

FULL-TIME TECHNICAL ASSISTANCE
It is possible to sign a FULL-TIME assistance contract which entitles you to :
– Telephone assistance on a dedicated line from Monday to Friday from 9:00 a.m. to 1:00 p.m. and from 2:30 p.m. to 5:30 p.m.
– Back-up Data Restoration Service ( SIN.DATARESTORE )[/vc_column_text][vc_empty_space height=”35px”][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Replacements” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]Please download and fill out the RM form to start the replacement procedure of Sinapsi products and send it to rm@sinapsitech.it . After that our authorization document will be sent. The number which allows the goods return in repair is shown in the document, it must be indicated in the transport document.

The shipment must be made carriage free at our headquarters in Via delle Querce, 11/13 – 06083 Bastia Umbra (PG) ITALY.[/vc_column_text][vc_empty_space height=”30px”][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”30px”][vntd_button label=”Download request form GENERAL TERM AND CONDITIONS OF SALE AND SERVICE” url=”url:https%3A%2F%2Fsinapsi.primastudio.cloud%2Fwp-content%2Fuploads%2F2021%2F01%2FMOD-03-U-Rev.0-General-terms-and-conditions-of-sale-and-service-EN.pdf|target:_blank”][vntd_button label=”Download request form RM” url=”url:https%3A%2F%2Fsinapsi.primastudio.cloud%2Fwp-content%2Fuploads%2F2021%2F01%2FMOD-03-T-Rev.0-Richiesta-RM-EN.pdf|target:_blank”][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1583324078417{background-color: #333333 !important;}”][vc_custom_heading text=”USEFUL TOOLS” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”35px”][vc_column_text]To enable our technicians to provide the best technical support via your computer, please download the Iperius programme from the following link  http://assistenza.snpds.com[/vc_column_text][vc_empty_space height=”35px”][/vc_column][/vc_row]